Alas, the airline is not obliged to either put you on another flight, or offset the costs. On any ticket is a warning that passengers should come to the airport at least 3 hours before departure.

Questions answered by our consultant George Mokhov, head of legal agency "Persona Grata»

If you do not have time to register, but the plane has not flown, you can refer to the rack belated passengers. There is a chance that you will take on board.

... Flight delayed or canceled?

Under Russian law, the carrier obliged to deliver the passenger to the destination within a reasonable time. But this does not mean that the plane should fly and land well on schedule. Especially when it comes to charter flights, the departure time which changes frequently. In the case of flight delays and airport administration company representatives, the carrier must warn tourists and explain the reasons. The passenger, in turn, may require compensation. However, it is so small - 25 p per hour of delay, that hardly anyone goes to court. By the way, if the delay was not caused by airlines (natural disasters, adverse weather conditions, emergency situations), then the carrier is not shall not prevent, nor pay the fine, but in any case it must provide: a room mother and child passengers with young children (up to seven years), two phone calls or two e-mails, soft drinks - in case the flight is delayed for more than 2 hours, hot food - if the tourists had to wait for boarding more than four hours, hotel accommodation and transfers - in anticipation of departure for more than eight hours (daytime) and more than six hours (at night), and the organization storage baggage.

... if your site put the other person?

In this unpleasant situation, you should record the fact rebooking ( overbooking). To do this, ask the representative of the airline to put the appropriate stamp on the ticket. Then you can claim compensation from the carrier, not just the cost of the flight, but also other losses - for example, lost leisure time. In the EU countries in the event of denied boarding on board the carrier is obliged to pay a significant penalty: 200 to 600 euros, in addition to other related payments.

... If you bought a ticket at a special rate?

Attractive price often goes hand in hand with various restrictions. For example, exchange or surrender such ticket is only possible with large monetary losses. So, before you buy spetstarif, it is desirable to carefully review the terms and conditions established by the airline.

... If your rights have been violated?

Before you go to court, you must submit a written claim to the carrier within 6 months from the date of the flight. Without it, the court simply will not take action passengers for examination. Carrier, typically considers a letter within one month and gives the answer. Only then can go to court. The positive outcome of the process depends largely on the evidence, therefore, necessarily retain all flight documents: tickets, receipts, baggage and boarding passes.