Turkey does not let go of Russian tourists

from Turkey to Russia can not return several dozen Russian tourists - Customer bankrupt company Aztur. Consulate General of Russia in Antalya, tries to help them, but anticipates that such problems the company's customers may experience before the end of the season.
Sunday in Turkey stuck several groups of Russian tourists, whose departure has been scheduled on different dates from September 27 to October 4. At this time - due to bankruptcy by sending them to the resorts of Antalya tour operator "Aztur».
Total, as reported to Gazeta.ru in the Russian Consulate in Antalya, a Turkish resort to the fault bankrupt travel agencies are unable to leave about 150 tourists from various Russian regions, including from Lipetsk, Yaroslavl, Bryansk, Kazan, Pskov, Tula. All of them are faced with a return ticket. Some of them travel agency sent the rest without any return airline tickets. The others, according to the consulate, return tickets were not paid by the tour operator. At the third date of return flight tickets in surrounding was, but did not correspond to the end of the tour. In particular, according to the consulate, some tour ends in late September, and the date of departure has to be indicated on October 10. The tourists from Lipetsk, as told to Gazeta.ru in IS (Information Services) "Bank", "return tickets were dated Sept. 24, which, of course, they could not fly because their tour ends Sept. 29."
number of owners of tens of invalid tickets and tickets to fly on such a course, they also can not.
experiencing difficulties among Russian tourists in the hotels where they lived. According BANKO at least "one of the hotel, which houses the Russian tourists," Aztur "not paid for two months and owed for tourists only one of Moscow's agents thousand».
; apply for a misunderstanding to the tour operator failed to tourists. According to ITAR-TASS news agency, the office door "Aztura" Antalya "closed to the castle." It is not possible and contact the Moscow office of Aztura, because phone companies are not responsible.
Tourists sought help from the Consulate General of Russia in Antalya. There, as assured "Gazetu.Ru" doing everything possible to resolve the problem. On the next emergency, associated with Russian tourists to Turkish resorts, diplomats became known on Saturday evening. They called Hiker from hotel Grand Prestij and reported that administration of the hotel asked them to leave it as their residence is not paid for by the tour operator. Everything in this hotel "stuck" about 70 people. Soon, the consulate general has received applications from two hotels in Antalya (according to the interlocutor, about 50 of each). There were other similar complaints, but they were a single character. Overall, "Hotels in which our tourists are encountering problems, scattered around the coast", - underline the Consulate General.
As to assure a consulate general, there are doing everything possible to help Russians who have suffered because of the bankruptcy of travel companies, and have already achieved some success. According to Vice Consul Sergei Koritskaya, CEO Liza Holiday Ugur Tyuretken representing the interests of Russian tour operator "Aztur, promised Russian diplomats that he was ready to provide guarantees that the cost of living of tourists in the hotel will be paid. "These safeguards are sufficient to continue the Russians were able to rest at the resort" - in turn assured the representative of the consulate.
Promises to help the consulate general and to those whose vacation in Antalya, has already ended. They are as assured "Gazetu.Ru" most likely go home low company "Krasnoyarsk airlines". At least, this possibility is discussed with the management of airlines.
On Monday morning, Russian diplomats managed to intercept in Moscow's Domodedovo airport another group of Russian tourists, aiming "to nowhere" by "Aztur" .
In its structure there were several dozen people gathered across Russia. Calling the hotel where they were supposed to stop, diplomats learned that the Russian tourists there is no one waiting for: the company is not transferred money for their stay. At Consulate in Antalya anticipate that the problems with Russian tourists will continue until the end of the season - until mid-October. "We can not tell people to drop everything and leave. People pay money for a holiday "- say in the Consulate General.
Therefore, in addition to the tourists the Russian Consulate General is trying to hold on its own its own investigation. Diplomats said the company "Aztur 'claim that they have transferred money for the flights of" Diptur "having a quota for air travel. And those supposedly in lieu of tickets sent money from the resulting debt in hotels. Why it happened and what you actually did the money, we still have to figure out.
Has learned to Gazeta.ru, complaints about the quality of tourism services provided by the company "Aztur" sounded before.
Thus, according to one of our clients, sent her on vacation in Turkey in the summer of 2005, "Aztur" - "the most disgusting tour operator in Turkey!" "Do not use the services of the Aztura, an organization working in this company is different enviable disgusting! "- he calls. In this "special disgusting", in his opinion, just a different organization of air transportation. Company until the last moment not to inform clients about the time of departure and its representatives have handed out tickets to customers at the airport. In this case, as it turned out, due to late departure tourists lost a whole day of paid vacation. The same, according to the client "Aztura" again and the departure from Antalya to Russia. Departure time told them just before departure, and some tourists, was at this time on the beach, the plane was not hit. "We conducted in Turkey for two days of paid four. Only a miracle had the plane ", - said the tourist.
Has learned to Gazeta.ru, the company Aztur" was not a member of the Russian Union of Travel Industry (PCT). And it could alert the company's customers. However, according to experts BANKO, "by itself the fact that the company" Aztur "was not a member of the PCT, is not decisive: the membership of the PCT can not save the company from bankruptcy." "But, nevertheless, as a rule, all reputable tour companies are members of the Russian Union of Travel Industry. This - the rate of tourist business, "- said the source.

Editorial:
It has become known after publication of this material, the evening of 26 September, all the Russian tourists flew from Antalya sent home. According to news agencies, Russian tourists took off from Antalya at his own expense.

Text: Marina Lemutkina.
Photo: CI.